Refund Policy

1. Overview

Photomatic offers subscription plans and one-time credit packs. The price and currency shown at checkout vary by region and platform and are the amounts that apply to your purchase.

Where a purchase is made through an app store, that store’s refund rules and timelines apply and take precedence over this policy.

2. Web Purchases (Razorpay & Paddle)

• Web purchases are processed by Razorpay and/or Paddle depending on your region.
• To request a refund, use the form below or email [email protected] with your account email and order/transaction ID.
• Where Paddle is the merchant of record, refunds are issued through Paddle; Razorpay refunds are issued to your original payment method.
• Approved refunds are returned to your original payment method; processing times depend on your bank or card provider.

3. Apple App Store Purchases

• Apple manages all billing and refunds for purchases made on iOS. Photomatic cannot issue these refunds directly.
• Request a refund at reportaproblem.apple.com — choose “Request a refund”, select a reason and the subscription.
• Refund eligibility and timing are determined by Apple and may vary by country.

4. Google Play Purchases

• Purchases on Android are billed by Google Play. Refunds can generally be requested within Google’s refund window (typically 48 hours automatically, and up to 30 days via request).
• You can request a refund through Google Play, or submit the form below and we can process eligible Google Play refunds where permitted.
• Granting a refund immediately ends the subscription and removes access to paid features.

5. When Refunds May Not Apply

• Credits or AI generations that have already been consumed.
• Requests made outside the applicable app store or payment provider refund window.
• Accounts terminated for violating our Terms.
• Where prohibited by the relevant platform’s rules.

6. Cancellations

Cancelling a subscription stops future renewals but does not automatically refund the current period. You keep access to paid features until the end of the period you already paid for.